In a time of low business and chaos, it might be the right time to have a true picture with a 360 view of what is offered to your CUSTOMERS. Is it what was intended to ?
If uncertain, “Mystery Shopping” is the right solution for your company. The goal is to Assess and audit the services and products extended to your business’ clients, customers or guests to get to know what is finally delivered to them.
Our approach is unique !
Based on the mystery shopping outcomes, the Human Capital department will in its turn, design the HR Strategic Plan and its Talents development plan, and will become a true business partner. In addition, this very innovative involvement of human Capital in the business, will have a direct impact on the customers and guest services and their satisfaction like never before.
Also, the company Board of Directors and senior management team, will be placed in a better position to set the Business Strategies and Key Result Areas objectives for the business.
Watch how HAFNER CONSULTANTS is delivering its unique MYSTERY SHOPPING solution …
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